1. Overview
This Refund Policy explains how refund requests are handled for Jester Carousel. Refund eligibility may depend on the type of purchase, payment method, platform rules, promotion terms, and applicable law.
2. Digital Products and Game Credits
Unless required by applicable law or expressly stated in a specific offer, purchases of digital items, game credits, virtual balances, spins, bonus packages, or promotional entries are generally final once delivered or used. Digital items may have no cash value unless official rules clearly state otherwise.
3. Eligible Refund Situations
We may consider a refund request when you were charged more than once for the same transaction due to a technical error, a purchased item was not delivered, an unauthorized transaction is reported promptly and verified, or applicable law or payment-platform rules require a refund.
4. Non-Refundable Situations
Refunds are typically not provided for used game credits, spins, bonuses, or digital items; losses or outcomes from gameplay or chance-based features; change of mind after delivery; violation of our Terms of Service or anti-fraud policies; or issues caused by incorrect information provided by the user.
5. How to Request a Refund
To request a refund, contact us using the details below and include your name and account email, transaction ID or receipt, transaction date and amount, a clear explanation of the issue, and any screenshots or evidence that may help us review the request.
6. Review Process
We aim to review refund requests within a reasonable time after receiving sufficient information. We may request additional verification. Submitting a request does not guarantee approval.
7. Approved Refunds
If a refund is approved, it will usually be returned to the original payment method. Processing times vary by payment provider, bank, card network, or app platform and may take several business days or longer.
8. Chargebacks and Disputes
If you file a chargeback or payment dispute, we may suspend account access, pause related services, and provide transaction records to the payment provider. Please contact us first so we can attempt to resolve the issue quickly.
9. Policy Changes
We may update this Refund Policy from time to time. Updated terms will be posted on this page with a revised effective date.
Contact Us
If you have questions about this policy, please contact us: